Privacy Policy | Sunny Casa San Diego

Effective as of October 23, 2026.

California Notice at Collection / State Privacy Rights Notice: See the State privacy rights notice section below for important information about your rights under applicable state privacy laws.

Sunny Casa San Diego (“Sunny Casa,” “we,” “us” or “our“) provides short-term vacation rental homes in the Grant Hill neighborhood of San Diego, California. This Privacy Policy describes how Sunny Casa processes personal information that we collect through our website and other digital properties that link to this Privacy Policy, through direct bookings and guest stays, and through the other activities described in this Privacy Policy (collectively, the “Service”).

Index: Personal information we collect · Tracking & other technologies · How we use your personal information · Retention · How we share your personal information · Your choices · Other sites and services · Security · International data transfer · Children · Changes to this Privacy Policy · How to contact us · State privacy rights notice

Personal information we collect

Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

Contact data, such as your first and last name, email address, billing address and phone number.
Booking and stay data, such as your reservation dates, the home you book, the number of guests in your party, arrival and departure details, and special requests (for example, a request for a crib or early check-in).
Communications data based on our exchanges with you, including when you contact us through the website contact form, by email, phone or text, through a booking platform’s messaging tool, or on social media.
Transactional data, such as information relating to or needed to complete your booking, including reservation numbers, amounts paid, deposits, refunds and transaction history.
Payment data needed to complete transactions, including payment card information. Payment card information is collected and processed directly by our payment processors, as described below.
Relationship data, such as the names of other guests in your party whose personal information you may provide to us.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Third-party sources. We may combine personal information we receive from you with personal information falling within one of the categories identified above that we obtain from other sources, such as:

Booking platforms, such as Airbnb, when you book one of our homes through them. Those platforms share with us the information we need to host your stay, such as your name, reservation details and messages you send us. Their own privacy policies govern the information you give them.
Service providers that provide services on our behalf or help us operate the Service or our business, such as our direct-booking platform and payment processors.
Business transaction partners. We may receive personal information in connection with an actual or prospective business transaction, for example from an entity we acquire or are acquired by, a successor, or an assignee.

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service and our communications, such as:

Device data, such as your computer or mobile device’s operating system type and version, browser type, screen resolution, device type (e.g., phone, tablet), IP address, language settings, and general location information such as city, state or geographic area.
Online activity data, such as pages you viewed, how long you spent on a page, the website you visited before browsing to the Service, navigation paths between pages, and access times.
Property access and security data. Our homes use smart locks, which record when entry codes are used. Security cameras monitor only the exterior front and rear gates of the complex and record video of people passing through them. There are no cameras inside any home.

For more information concerning our automatic collection of data, please see the Tracking & other technologies section below.

Tracking & other technologies

Cookies and other technologies. Some of our automatic data collection is facilitated by cookies and similar technologies. Cookies that are strictly necessary for the website to work are always on. Other cookies, such as analytics cookies, are used only if you accept them in the cookie banner shown when you first visit the website. We also store a record of your cookie preferences. You can review or change your choices at any time through the cookie preferences link on the website.

How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Service delivery and operations. We may use your personal information to:

provide the Service, including taking and managing bookings and hosting your stay;
send you check-in instructions, entry codes, and other information about your stay;
enable security features of the Service and of our homes;
communicate with you about the Service, including by sending booking confirmations, updates, and support and administrative messages; and
respond to your requests, questions and feedback.

Service personalization, which may include using your personal information to understand your needs, prepare the home for your stay (for example, setting up a crib or high chair you asked for), and remember your preferences for future stays.

Service improvement and analytics. We may use your personal information to analyze your usage of the Service, improve the Service and the rest of our business, and understand activity on the website, including which pages are most and least visited and how visitors move around the website.

Direct marketing. We may send you occasional messages about our homes, such as offers for returning guests. You may opt out of our marketing communications as described in the Your choices section below. We do not use your personal information for interest-based (targeted) advertising.

Compliance and protection. We may use your personal information to:

comply with applicable laws, lawful requests, and legal process, including tax and City of San Diego short-term residential occupancy requirements, and respond to subpoenas, investigations or requests from government authorities;
protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims, such as claims for damage to a home);
audit our internal processes for compliance with legal and contractual requirements or our internal policies;
enforce our house rules and the terms that govern your stay; and
prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Data sharing in the context of corporate events. We may share certain personal information in the context of actual or prospective corporate events. For more information, see How we share your personal information, below.

To create aggregated, de-identified and/or anonymized data. We may create aggregated, de-identified and/or anonymized data from your personal information and other individuals whose personal information we collect. We make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you, and we will not attempt to reidentify any such data. We may use this data for our lawful business purposes, including analyzing and improving the Service and promoting our business.

Further uses. In some cases, we may use your personal information for further uses, in which case we will ask for your consent if they are not compatible with the initial purpose for which the information was collected.

Retention

We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements (such as tax and short-term rental record-keeping rules), establishing or defending legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. Exterior security camera footage is overwritten automatically on a rolling basis unless it is needed to investigate an incident.

When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.

We may share your personal information with the following parties (or as otherwise described in this Privacy Policy, in other applicable notices, or at the time of collection).

Service providers. Third parties that provide services on our behalf or help us operate the Service or our business, such as website hosting, our direct-booking platform, guest messaging, smart-lock and security systems, cleaning and maintenance staff (limited to what they need to prepare and care for the home), email delivery, and website analytics.
Payment processors. Any payment card information you use to make a booking is collected and processed directly by the payment processor used by our direct-booking platform or by the booking platform you book through. We do not see or store your full card number. These processors may use your payment data in accordance with their own privacy policies.
Booking platforms. If you book through a platform such as Airbnb, we share information with that platform as needed to manage your reservation, payments, reviews and any claims.
Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so.
Professional advisors. Professional advisors, such as lawyers, accountants, auditors, bankers and insurers, in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities (including tax and short-term rental regulators), and private parties, as we believe in good faith to be necessary or appropriate for the Compliance and protection purposes described above.
Business transferees. We may disclose personal information in the context of actual or prospective business transactions (e.g., investments in Sunny Casa, financing of Sunny Casa, or the sale, transfer or merger of all or part of our business or assets). We may also disclose your personal information to an acquirer, successor, or assignee of Sunny Casa as part of any merger, acquisition, sale of assets, or similar transaction, and/or in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.

Your choices

In this section, we describe the rights and choices available to all users. Users who are located in certain U.S. states can find additional information about their rights below.

Access or update your information. You can ask us to review or update the contact and booking information we hold about you by contacting us as described below.
Opt-out of communications. You may opt out of marketing-related emails or texts by following the unsubscribe or opt-out instructions in the message, or by contacting us. If you opt out of marketing messages, you may continue to receive messages about your bookings and stays.
Cookies and other technologies. You can review or change your cookie choices at any time through the cookie preferences link on the website, and most browsers let you block or delete cookies.
Blocking images/clear gifs. Most browsers and devices allow you to configure your device to prevent images from loading. To do this, follow the instructions in your particular browser or device settings.
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals.
Declining to provide information. We need to collect personal information to take and manage bookings. If you do not provide the information we identify as required, we may not be able to accept your booking or provide those services.

Other sites and services

The Service may contain links to websites and online services operated by third parties, such as Airbnb and our direct-booking platform. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites and online services you use.

Security

We employ technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

International data transfer

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

Children

The Service is not intended for use by anyone under 18 years of age, and bookings must be made by an adult. Children may stay in our homes with a parent or guardian who has booked the stay. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Privacy Policy indicates your acknowledging that the modified Privacy Policy applies to your interactions with the Service and our business.

How to contact us

If you have questions about our practices or if you would like to exercise any privacy-related right that may be available to you, please contact us via one of the methods listed below.

Email: [email protected]
Mail: Sunny Casa San Diego, Grant Hill, San Diego, CA
Phone: (858) 733-8273

State privacy rights notice

Except as otherwise provided, this section applies to residents of U.S. states to the extent they have privacy laws applicable to us that grant their residents the rights described below (collectively the “State Privacy Laws“).

This section describes how we collect, use, and share Personal Information of residents of these states and the rights these users may have with respect to their Personal Information. Please note that not all rights listed below may be afforded to all users and that if you are not a resident of one of these states, you may not be able to exercise these rights. In addition, we may not be able to process your request if you do not provide us with sufficient detail to allow us to confirm your identity or understand and respond to it. To verify your identity, we will ask you to confirm details that match our records, such as the name, email address or phone number used for your booking and the dates of your stay.

For purposes of this section, the term “Personal Information” has the meaning given to “personal data,” “personal information” or other similar terms and “Sensitive Personal Information” has the meaning given to “sensitive personal information,” “sensitive data,” or other similar terms in the State Privacy Laws, except that in neither case does such term include information exempted from the scope of the State Privacy Laws.

Your privacy rights. The State Privacy Laws may provide residents with some or all of the rights listed below. However, these rights are not absolute and some State Privacy Laws do not provide these rights to their residents. Therefore, we may decline your request in certain cases as permitted by law.

Information. You can request the following information about how we have collected and used your Personal Information: the categories of Personal Information that we have collected; the categories of sources from which we collected Personal Information; the business or commercial purpose for collecting Personal Information; the categories of third parties with which we share Personal Information; and the categories of Personal Information that we disclosed for a business purpose.
Access. You can request a copy of the Personal Information that we have collected about you.
Appeal. You can appeal our denial of any request validly submitted.
Correction. You can ask us to correct inaccurate Personal Information that we have collected about you.
Deletion. You can ask us to delete the Personal Information that we have collected from you.
Opt-out of certain processing for targeted advertising purposes. We do not process your Personal Information for targeted advertising purposes.
Opt-out of or appeal profiling/automated decision making. We do not use your Personal Information to engage in profiling or to perform automated decision-making that results in significant financial impacts, significant impacts on housing, education, employment, health care, or criminal justice, or similarly significant impacts.
Opt-out of other sales of personal data. We do not sell your Personal Information within the meaning of State Privacy Laws.
Consumers under 16. We do not have actual knowledge that we collect, sell or share the Personal Information of consumers under 16 years of age.
Sensitive Personal Information. We do not intentionally collect or process Sensitive Personal Information. Payment card information is collected and processed by our payment processors, as described above.
Nondiscrimination. You are entitled to exercise the rights described above free from discrimination as prohibited by the State Privacy Laws.

Global Privacy Control. We do not sell or share Personal Information for targeted advertising. If your browser broadcasts the Global Privacy Control (“GPC”) signal, we will treat it as a valid request to opt out of the sale or sharing of your Personal Information, as required by applicable law.

Exercising your state privacy rights. You may submit requests to exercise any of the state privacy rights listed above by email to [email protected] or by calling us at (858) 733-8273.

Verification of identity; authorized agents. We may need to verify your identity in order to process your information, access, appeal, correction, or deletion requests, and we reserve the right to confirm your residency. To verify your identity, we may require information matching our records or other information, where permitted by law.

Under some State Privacy Laws, you may enable an authorized agent to make a request on your behalf. However, we may need to verify your authorized agent’s identity and authority to act on your behalf. We may require a copy of a valid power of attorney given to your authorized agent pursuant to applicable law. If you have not provided your agent with such a power of attorney, we may ask you to take additional steps permitted by law to verify that your request is authorized, such as by providing your agent with written and signed permission to exercise your rights under the State Privacy Laws on your behalf, the information we request to verify your identity, and confirmation that you have given the authorized agent permission to submit the request.

Information practices. The following describes our practices currently and during the past 12 months:

Sources and purposes. We collect all categories of Personal Information from the sources and use them for the business/commercial purposes described above in this Privacy Policy.
Retention. The criteria for deciding how long to retain Personal Information is generally based on whether such period is sufficient to fulfill the purposes for which we collected it as described in this notice, including complying with our legal obligations.
Deidentification. We do not attempt to reidentify deidentified information derived from Personal Information, except for the purpose of testing whether our deidentification processes comply with applicable law.

Personal information that we collect, use and disclose. We have summarized the Personal Information we collect, the purposes for which we collect it and the third parties to whom we may disclose it by reference below to both the categories defined in the “Personal information we collect” section of this Privacy Policy above and the categories of Personal Information specified in the CCPA (Cal. Civ. Code §1798.140). This chart describes our practices currently and during the 12 months preceding the effective date of this Privacy Policy. Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of personal information not described below.

Personal Information (“PI”) we collect	CCPA statutory category	Purposes	Categories of third parties to whom we “disclose” PI for a business purpose	Categories of third parties to whom we “sell” or “share” PI
Contact data; relationship data	Identifiers; California Customer Records (Cal. Civ. Code §1798.80)	Service delivery and operations; direct marketing; compliance and protection	Service providers; booking platforms; professional advisors; authorities and others; business transferees	None
Booking and stay data; transactional data	Commercial information	Service delivery and operations; service personalization; compliance and protection	Service providers; payment processors; booking platforms; professional advisors; authorities and others; business transferees	None
Payment data	California Customer Records (Cal. Civ. Code §1798.80)	Service delivery and operations; compliance and protection	Payment processors	None
Communications data	Identifiers; California Customer Records (Cal. Civ. Code §1798.80)	Service delivery and operations; service personalization; compliance and protection	Service providers; booking platforms; professional advisors; authorities and others	None
Device data; online activity data	Identifiers; Internet or network information	Service improvement and analytics; compliance and protection	Service providers (website hosting and analytics)	None
Property access and security data	Audio, electronic, visual or similar information	Compliance and protection	Service providers (smart-lock and security systems); authorities and others; professional advisors	None

Additional information for California residents — Shine the Light law. Under California’s Shine the Light law (California Civil Code Section 1798.83), California residents may ask companies with whom they have formed a business relationship primarily for personal, family or household purposes to provide the names of third parties to which they have disclosed certain personal information (as defined under the Shine the Light law) during the preceding calendar year for their own direct marketing purposes, and the categories of personal information disclosed. You may send us requests for this information to [email protected]. In your request, you must include the statement “Shine the Light Request,” and provide your first and last name and mailing address and certify that you are a California resident. We reserve the right to require additional information to confirm your identity and California residency. Please note that we will not accept requests via telephone, mail, or facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.

Additional information for Nevada residents. Nevada residents have the right to opt out of the sale of certain personal information for monetary consideration. While we do not currently engage in such sales, if you are a Nevada resident and would like to make a request to opt out of any potential future sales, please email [email protected].

Contact us. If you have questions or concerns about our privacy policies or information practices, please contact us using the contact details set forth in the How to contact us section above.