{"id":20,"date":"2026-09-17T01:05:53","date_gmt":"2026-09-17T01:05:53","guid":{"rendered":"https:\/\/unbindmedia.com\/casa\/?st-import=e8cea7765402f4a1ee6c4ef015457ab9"},"modified":"2026-10-25T16:05:21","modified_gmt":"2026-10-25T16:05:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/unbindmedia.com\/casa\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20\" class=\"elementor elementor-20\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c17febd e-flex e-con-boxed e-con e-parent\" data-id=\"c17febd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7e41760 e-con-full e-flex e-con e-child\" data-id=\"7e41760\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6a98eb elementor-widget elementor-widget-heading\" data-id=\"e6a98eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba08bc4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ba08bc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17dc35d e-flex e-con-boxed e-con e-parent\" data-id=\"17dc35d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-40769f7 e-con-full e-flex e-con e-child\" data-id=\"40769f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6875167 elementor-widget elementor-widget-heading\" data-id=\"6875167\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Good to know<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5904f1 elementor-widget elementor-widget-heading\" data-id=\"a5904f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-847a5c9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"847a5c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-scfaq01 elementor-widget elementor-widget-html\" data-id=\"scfaq01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"scf\" aria-label=\"Frequently asked questions\">\n  <div class=\"scf-tools\">\n    <label class=\"scf-search\">\n      <i class=\"fas fa-search\" aria-hidden=\"true\"><\/i>\n      <input type=\"search\" placeholder=\"Search: parking, check-in, pets\u2026\" aria-label=\"Search questions\">\n    <\/label>\n    <nav class=\"scf-chips\" aria-label=\"FAQ topics\">\n      <a href=\"#faq-booking\">Booking<\/a>\n      <a href=\"#faq-arrival\">Check-in &amp; checkout<\/a>\n      <a href=\"#faq-homes\">The homes<\/a>\n      <a href=\"#faq-location\">Parking &amp; location<\/a>\n      <a href=\"#faq-families\">Families &amp; pets<\/a>\n      <a href=\"#faq-rules\">House rules &amp; safety<\/a>\n    <\/nav>\n  <\/div>\n\n  <div class=\"scf-group\" id=\"faq-booking\">\n    <h2 class=\"scf-gh\"><i class=\"fas fa-calendar-check\" aria-hidden=\"true\"><\/i>Booking<\/h2>\n    <details class=\"scf-q\"><summary>Should I book direct or on Airbnb?<\/summary><div class=\"scf-a\"><p>It's the same home and the same host either way. Booking direct through our website is <strong>20% cheaper<\/strong> than booking the same home on Airbnb. Booking on Airbnb gives you Airbnb's own payment system and protections. Every home page has a <strong>Check dates &amp; book direct<\/strong> button and a <strong>Book on Airbnb<\/strong> button, so choose whichever you prefer.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>How do I check availability and prices?<\/summary><div class=\"scf-a\"><p>Open the home you're interested in and tap <strong>Check dates &amp; book direct<\/strong>. You'll see live availability and the exact price for your dates before you pay. You can also <a href=\"\/casa\/#homes\">compare all five homes<\/a> first.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>What is the cancellation policy?<\/summary><div class=\"scf-a\"><p>Cancellation terms depend on your dates and are always shown before you pay, on our direct booking page or at Airbnb checkout. If you'd like to check them before booking, <a href=\"\/casa\/contact\/\">send us a message<\/a> and we'll walk you through them.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>Can I book a long stay?<\/summary><div class=\"scf-a\"><p>Yes. Stays of 28 nights or more are welcome, and many guests stay for a week or longer for work, school moves or family visits. Every home has a full kitchen and an in-unit washer and dryer, so longer stays are easy. Message us about monthly stays.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>Are there any extra fees?<\/summary><div class=\"scf-a\"><p>Your total, including any cleaning fee and taxes, is shown before you pay. Booking direct saves you 20% compared to Airbnb. Optional extras, like a Pack \u2019n Play or high chair, are available on request for a small fee, and some homes offer mid-stay housekeeping at an extra cost.<\/p><\/div><\/details>\n  <\/div>\n\n  <div class=\"scf-group\" id=\"faq-arrival\">\n    <h2 class=\"scf-gh\"><i class=\"fas fa-key\" aria-hidden=\"true\"><\/i>Check-in &amp; checkout<\/h2>\n    <details class=\"scf-q\"><summary>What are the check-in and checkout times?<\/summary><div class=\"scf-a\"><p>Check-in is after <strong>4:00 PM<\/strong> (until midnight), and checkout is before <strong>10:00 AM<\/strong>.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>How does check-in work?<\/summary><div class=\"scf-a\"><p>Check-in is self-service. Each home has a keypad or smart lock, and you'll receive your door code and step-by-step arrival instructions before your stay. There are no keys to pick up and no waiting around.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>Can I check in early or check out late?<\/summary><div class=\"scf-a\"><p>Just ask. We accommodate early check-in and late checkout whenever the cleaning schedule allows. Luggage drop-off is also allowed at most of our homes if you arrive early or leave late.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>What should I do before checkout?<\/summary><div class=\"scf-a\"><p>Not much. Please leave no dirty dishes in the sink and lock up when you leave. That's it.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>How do I reach you during my stay?<\/summary><div class=\"scf-a\"><p>Message Ahmed through your booking or call <a href=\"tel:+18587338273\">(858) 733-8273<\/a>. He's a Superhost with a 100% response rate and usually replies within an hour.<\/p><\/div><\/details>\n  <\/div>\n\n  <div class=\"scf-group\" id=\"faq-homes\">\n    <h2 class=\"scf-gh\"><i class=\"fas fa-home\" aria-hidden=\"true\"><\/i>The homes<\/h2>\n    <details class=\"scf-q\"><summary>Which home is right for me?<\/summary><div class=\"scf-a\">\n      <p>All five are standalone homes in the same gated complex in Grant Hill.<\/p>\n      <ul>\n        <li><a href=\"\/casa\/casa-sol\/\">Casa Sol<\/a>: 2 bedrooms, up to 4 guests, 75\" smart TV<\/li>\n        <li><a href=\"\/casa\/casa-brisa\/\">Casa Brisa<\/a>: 2 bedrooms, up to 4 guests, fastest Wi-Fi (300+ Mbps) and a shared patio<\/li>\n        <li><a href=\"\/casa\/casa-palma\/\">Casa Palma<\/a>: 1 bedroom, up to 3 guests<\/li>\n        <li><a href=\"\/casa\/casa-luna\/\">Casa Luna<\/a>: 1 bedroom, up to 3 guests, a favorite with couples and remote workers<\/li>\n        <li><a href=\"\/casa\/casa-coral\/\">Casa Coral<\/a>: 1 bedroom, up to 3 guests, a sunny dining nook<\/li>\n      <\/ul>\n      <p>The 2-bedroom homes have a queen bed and a daybed with a pull-out twin trundle. The 1-bedroom homes have a queen bed plus a sofa that pulls out to a queen bed.<\/p>\n    <\/div><\/details>\n    <details class=\"scf-q\"><summary>Are the homes really private?<\/summary><div class=\"scf-a\"><p>Yes. Each one is a detached house with no shared walls, inside a gated complex with gates at the front and rear. You have the entire home to yourself, and guests regularly mention how quiet and private it feels.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>Is there air conditioning?<\/summary><div class=\"scf-a\"><p>Yes. Every home has a split AC and heating unit in the living area that keeps it cool on hot days and warm on cool nights. The bedrooms have ceiling or portable fans to move the cool air through. On the hottest days, we recommend keeping the bedroom doors open.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>Is the Wi-Fi good enough for remote work?<\/summary><div class=\"scf-a\"><p>Yes. Wi-Fi runs at 100+ Mbps in every home (300+ Mbps at Casa Brisa), fast enough for video calls and large uploads. Casa Sol, Brisa, Palma and Luna also have a dedicated workspace.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>What's in the kitchen?<\/summary><div class=\"scf-a\"><p>Every home has a full kitchen with a 5-burner gas stove and oven, a full-size fridge and freezer, a microwave, a toaster, a kettle, a Keurig coffee maker with complimentary coffee and tea, cooking basics like oil, salt and pepper, and plates and utensils for every guest. There's no dishwasher.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>Is there a washer and dryer?<\/summary><div class=\"scf-a\"><p>Yes, every home has its own washer and dryer, plus an iron and hangers. There's also a laundromat nearby.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>What's provided when I arrive?<\/summary><div class=\"scf-a\"><p>Fresh linens and towels, extra pillows and blankets, room-darkening shades, shampoo, body soap, a hair dryer, cleaning products, and complimentary coffee and tea. Casa Sol and Casa Brisa have a bathtub; the 1-bedroom homes have a walk-in shower.<\/p><\/div><\/details>\n  <\/div>\n\n  <div class=\"scf-group\" id=\"faq-location\">\n    <h2 class=\"scf-gh\"><i class=\"fas fa-map-marker-alt\" aria-hidden=\"true\"><\/i>Parking &amp; location<\/h2>\n    <details class=\"scf-q\"><summary>Is parking included?<\/summary><div class=\"scf-a\"><p>Yes. Every home comes with one free dedicated parking spot in the alley behind the complex's rear gate (uncovered), and there's free street parking nearby too. The spots fit most cars. If you're bringing a large truck or SUV, let us know and we'll suggest the best place to park.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>Where are the homes?<\/summary><div class=\"scf-a\"><p>In Grant Hill, one of San Diego's most central neighborhoods. A grocery store and a much-loved taco truck are steps from the complex entrance, and Grant Hill Park is about a 5-minute walk. The exact address is shared after you book.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>How far is it to the Zoo, downtown and the airport?<\/summary><div class=\"scf-a\"><p>The San Diego Zoo, Balboa Park, the Gaslamp Quarter, Petco Park, the Convention Center and San Diego International Airport are all 5 to 15 minutes away by car.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>Do I need a car?<\/summary><div class=\"scf-a\"><p>A car is handy, and parking is free, but you can get by without one. The trolley is about a 10-minute walk, and rideshares to downtown are short and inexpensive.<\/p><\/div><\/details>\n  <\/div>\n\n  <div class=\"scf-group\" id=\"faq-families\">\n    <h2 class=\"scf-gh\"><i class=\"fas fa-child\" aria-hidden=\"true\"><\/i>Families &amp; pets<\/h2>\n    <details class=\"scf-q\"><summary>Are the homes family-friendly?<\/summary><div class=\"scf-a\"><p>Yes, families stay with us all the time. A Pack \u2019n Play and high chair are available on request for a small fee. Casa Palma has a crib, and a baby bath is available at Casa Brisa and Casa Palma. Just let us know what you need when you book.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>Are pets allowed?<\/summary><div class=\"scf-a\"><p>Sorry, no pets. Service animals are always welcome.<\/p><\/div><\/details>\n  <\/div>\n\n  <div class=\"scf-group\" id=\"faq-rules\">\n    <h2 class=\"scf-gh\"><i class=\"fas fa-shield-alt\" aria-hidden=\"true\"><\/i>House rules &amp; safety<\/h2>\n    <details class=\"scf-q\"><summary>What are the house rules?<\/summary><div class=\"scf-a\"><ul><li>No smoking or vaping<\/li><li>No parties or events<\/li><li>Quiet hours from 10 PM<\/li><li>No more than the listed number of guests (4 at Sol and Brisa, 3 at Palma, Luna and Coral)<\/li><li>No commercial photography or filming<\/li><li>Please flush only toilet paper (a bin is provided for everything else)<\/li><\/ul><\/div><\/details>\n    <details class=\"scf-q\"><summary>Are there security cameras?<\/summary><div class=\"scf-a\"><p>Only outside, at the complex's front and rear gates and common areas such as the parking area. There are never any cameras inside the homes.<\/p><\/div><\/details>\n    <details class=\"scf-q\"><summary>What safety features do the homes have?<\/summary><div class=\"scf-a\"><p>Every home has a smoke alarm, a carbon monoxide alarm, a fire extinguisher and a first aid kit, and the complex is gated front and rear.<\/p><\/div><\/details>\n  <\/div>\n\n  <p class=\"scf-empty\" hidden>No questions match that search. 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Message us, give us a call, or browse the homes to find the right fit.<\/p>\n    <\/div>\n    <div class=\"scf-cta__btns\">\n      <a class=\"scf-b scf-b--gold\" href=\"\/casa\/contact\/\">Send us a message<\/a>\n      <a class=\"scf-b scf-b--line\" href=\"tel:+18587338273\"><i class=\"fas fa-phone\" aria-hidden=\"true\"><\/i>(858) 733-8273<\/a>\n      <a class=\"scf-b scf-b--line\" href=\"\/casa\/#homes\">View all homes<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n<style>\n.scf-cta{padding:20px 20px 80px;font-family:Inter,system-ui,sans-serif}\n.scf-cta__in{max-width:1100px;margin:0 auto;background:var(--ast-global-color-2,#1B3A4B);border-radius:24px;padding:48px 52px;display:grid;grid-template-columns:1.2fr 1fr;gap:32px;align-items:center;color:rgba(255,252,244,.82)}\n.scf-cta h2{margin:0 0 12px;font-family:\"Nunito Sans\",sans-serif;font-weight:700;font-size:28px;letter-spacing:3px;text-transform:uppercase;color:#fff}\n.scf-cta p{margin:0;font-size:16px;line-height:1.7}\n.scf-cta__btns{display:flex;flex-direction:column;gap:12px}\n.scf-b{display:flex;align-items:center;justify-content:center;gap:10px;padding:14px 22px;border-radius:10px;font-weight:600;font-size:15px;letter-spacing:.5px;text-decoration:none!important;border:1px solid transparent;transition:background .2s,color .2s}\n.scf-b--gold{background:#D09A40;color:#fff!important}.scf-b--gold:hover{background:#B7832C}\n.scf-b--line{border-color:rgba(255,255,255,.55);color:#fff!important}.scf-b--line:hover{background:#fff;color:var(--ast-global-color-2,#1B3A4B)!important}\n.scf-b i{color:#DCA54A}\n@media (max-width:900px){.scf-cta__in{grid-template-columns:1fr;padding:36px 26px;text-align:center}.scf-cta h2{font-size:22px;letter-spacing:2px}}\n@media (max-width:767px){.scf-cta{padding:10px 16px 56px}}\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Booking Should I book direct or on Airbnb? It&#8217;s the same home and the same host either way. Booking direct through our website means you skip Airbnb&#8217;s guest service fee. Booking on Airbnb gives you Airbnb&#8217;s own payment system and protections. Every home page has a Check dates &amp; book direct button 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